I’m completely hopped up on sugar and caffeine as I write this, sitting in my local Starbucks.

Every birthday, I have a tradition of posting shop at this coffee chain, writing a quarterly and yearly review of myself, and ordering the largest, most ludicrous hot beverage.

As someone who normally goes for a plain medium coffee, cream no sugar, a drink with as many names as a descendant of a royal family is a real treat.

It’s 9:30 a.m. I walk in, find my spot in a cozy chair, go up to the zoo-like counter, people clamoring for their morning caffeine much like myself, and order a “Coconutmilk Mocha Macchiato.”

Now, before I had driven to Starbucks, I checked the menu and painstakingly compared all the ingredients, nutrition facts, and pros and cons of each fancified drink I was considering. This sugar-bombed modern twist on coffee-with-milk stood out. I even had to Google what a macchiato was–and found it to be the perfect combination.

I walk up to the counter, trying to pronounce all the zigzaggy syllables to the poor barista. “May I please get a Coconutmilk Mocha Macchiato?” She asks to clarify my order, and I even whip out my Starbucks app and point to the drink. That one.

I scan my phone app, paying nothing since Starbucks is phenomenal and gives you a free drink on your birthday, and head back to my chair.

A few minutes go by, and I am so impressed with two things.

One, the baristas’ sanity in controlling the crowd and getting the right drink to the right lips and the sheer speed of processing; and two, the barista saying my name correctly.

This was already going to be a terrific day.

I grab my drink, ready to enjoy the once-a-year concoction, and sit down to write.

Almost two hours pass and I fling my head back to enjoy the last drops of the creamy creation, and check the label.

Two things stand out to me.

One, they had gotten the size wrong. (As a birthday glutton, I’d ordered a Venti–24 ounces of coffee and syrup.) No worries, I didn’t need those calories anyway.

And two, they’d gotten the order totally wrong! I didn’t realize what I’d been drinking (though, to be fair, I’d probably not have known the difference were it not for the printed label slapped on the side of my cup).

So we had ourselves a delicious little dilemma.

By hour two of writing, I’d been jonesing for another cuppa joe, because I am a coffee addict. But did I really want to rile up the wonderful Starbucks workers, when: one, I didn’t need more saccharine liquid coursing through my veins; and two, I didn’t want to be that woman who’d sipped her entire beverage and decided it was completely wrong?

I did not! Surely!

However, since it was my birthday and since I’d been pushing myself to speak out when things could or should be improved, I decided to try it out.

I waited for a lull in the customer line, walked up to a 20-something, curly-haired Nate, and explained the situation.

“So I realized I received the wrong order, and of course realized it after I’d drank it. Here’s what I had ordered [showed him my Starbucks app] and I got a caramel macchiato. It’s no worries since it was yummy, but I thought I’d…[mumble mumble].” Cue a trailing silence on my part.

At this point, I’d expected Nate to say, “WELL TOUGH LUCK, WOMAN. You already had your fancypants drink! Who do you think you are?!”

He probably had to deal with enough grumpy people already during his crack-of-dawn shift.

But instead, here’s what he did. He glanced at my phone, confirmed the order, and said, “No problem!” in the kindest, cheeriest voice I’d heard all morning.

And that completely made my day.

This type of no-questions-asked customer service blew me away–even in the age of the controversial “customer-is-always-right” mentality (to which I don’t necessarily subscribe; there are some pretty nasty customers out there who treat service people like dirt, and that makes my blood boil). The fact that Nate represented not only the Starbucks brand but also his personal brand of being a good human made me feel stellar–as both a customer and as a person. Now, as I sit here finishing my true Coconutmilk Mocha Macchiato, hopped up on too many grams of sugar and caffeine, I feel grateful.

Say what you want about the coffee giant. The people who work there, in my experience, tend to be just the right amount of sweet.